What Information We Hold and Why
When you open an account, we collect the details you provide — your name, contact information, and the credentials you set. Every time you make a deposit through bKash, Nagad, or Rocket, we record the transaction reference, amount, and wallet identifier to process your payment and
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maintain your account wallet history. We do not store your full mobile banking PIN or password; those stay between you and your payment provider. We also collect device and session data — your browser type, IP address, and pages visited — to keep your account secure
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and to detect unusual login activity. If you contact our support team, we keep a record of that conversation so we can follow up accurately. We retain your data for as long as your account is active and for a period after closure as required by
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applicable financial and legal obligations. How long that period is depends on the jurisdiction governing your account. You can request a copy of the data we hold, ask us to correct inaccuracies, or request deletion where no legal retention obligation applies — details on how to
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do that are in the contact section below.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.